Warranty Policy

Warranty Policy

The Aydin Displays Warranty Policy also available as a PDF download.

Prior to contacting the Customer Service Department, please have the following product details readily available in order to receive an authorized RMA number (as detailed in our Return & Repair Policy):

• Aydin Part #
• Aydin Product Serial # (located on label on the back of product)
• Detailed description of failure or issue
• Bill To / Ship To Addresses
• Contact Name for future reference
• Telephone Number
• Email Address (if available)

Please note: ALL products being returned for repairs (both warranty and non-warranty) must receive an authorized RMA number PRIOR to being shipped back to Aydin. This RMA number must be referenced on all inquiries, shipping documents, carton labels, and / or purchase orders.

In-Warranty Repairs

If the product is under warranty, Aydin Displays will repair or replace the unit, at our discretion, at no charge to the customer.

• The standard turnaround time, after receipt of unit, is approximately 50 days.

All repairs (covered under the evaluation stemming from the original RMA) are guaranteed for 90 days after the date of shipment back to the customer, or the remainder of the original warranty, whichever is the most beneficial.

Out-of-Warranty Repairs

If the product is no longer under warranty (as listed above), Aydin Displays will perform an evaluation and provide an estimate for the repair costs to the customer, within 7 – 10 business days of the receipt of the unit.

Upon customer approval of the repair costs, Aydin Displays will proceed with the repairs.

• The standard turnaround time, after receipt of the quote approval, is approximately 45 days.

All repairs (covered under the evaluation stemming from the original RMA) are guaranteed for 90 days after the date of shipment back to the customer, or the remainder of the original warranty, whichever is the most beneficial.

More Information

For more information regarding returns & repairs (both warranty and non-warranty), please see the Aydin Displays Return & Repair Policy for detailed instructions.

For customer service & sales support, please feel free to email customer.service@aydindisplays.com or call (610) 404-5351.